Information for Travellers During COVID-19

Terms & Conditions

GENERAL

These Terms and Conditions ("Terms") governs the use of the website ("Service"). The Terms "Zamzam.com", "We", "Us", "Our" refer to United Experts for Information Systems Technology and its affiliates.

THESE TERMS CONSTITUTE A LEGAL AGREEMENT. By your use of the Service, you agree to comply with all of the terms and conditions set out herein, as amended periodically. Zamzam.com may terminate your account at any time, with or without notice, for conduct that is in breach of these Terms, for conduct that we believe is harmful to our business, or for conduct where the use of the Service is harmful to any other party

We may, in our sole discretion, change or modify these Terms at any time, with or without notice. You are responsible to read this document from time to time to ensure that your use of the Service remains in compliance with these Terms.

These Terms and Conditions and any additional terms posted on zamzam.com ("Site") together constitute the basis of the relationship between Zamzam.com and You ("Customer") with respect to your use of this Site.

SERVICES

We offer Customers hotels, flight bookings and travel services purchased from Us. Services are provided on the basis of facility and availability. We reserve the right to modify, change, or discontinue any aspect of the Services at any time. Access to the Site is terminated upon expiry or termination of the Service.

TERMINATION

We may terminate the Service under the following circumstances (non-exclusive list):

  • Non-payment of dues
  • Where you are in breach of any terms or conditions
  • Your use of the Service disrupts our business operations or affects any other party

You may request account termination at any time by contacting our Customer Service team through email.

CONSENT TO COMMUNICATE DIGITALLY

Your use of the Site is conducted digitally and you agree that Zamzam may communicate with You digitally for all aspects of your use of the Site, including sending you emails. If you do not wish to conduct digitally, do not use this Site. Delivery of email notices is not infallible. You agree to keep all records relating to your use of the Site and to print or make an electronic copy of these Terms and any disclosures provided on the Site. Except as prohibited by law, you waive any law requiring different communication methods in connection with your use of this Site. Zamzam reserves the right, at its sole discretion, to deliver notices and disclosures by other means as well.

LINKS TO THIRD PARTY SITES

This Website may contain hyperlinks to websites operated by parties. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

YOUR REPRESENTATIONS & WARRANTIES

You represent and warrant that:

  • you possess the legal right and ability to enter into and make the representations and warranties contained in these Terms;
  • All information that you submit to us is true and accurate;
  • You are in compliance with all applicable laws and have made relevant filings/ declarations and have obtained requisite approvals and registrations under applicable laws;
  • You possesses the ability to perform the obligations under the Agreement in accordance with applicable laws;
  • You will keep your registration and Account information up to date;
  • You will be responsible for all use of your Account even if such use was conducted without your authority or permission;
  • You will not use the Site for any purpose that is unlawful or prohibited by these Terms;
  • You shall not at any point of time display, disclose or otherwise communicate publish or promote / distribute / share Zamzam’s Rates or Inventory directly or indirectly to any B2C channel. For the purposes of this clause “Inventory” shall mean and include all of Zamzam’s products and services as listed on its System. “Rates” shall mean and include the individual pricing of each Inventory item, as available and mentioned on the System. B2C channel means directly available to end consumer (traveller) on an online platform;
    You shall be liable for the following upon a breach of the above clause (h).
    • Penalty of $ 5,000 for each instance, to be paid upon first demand
    • Further, Zamzam may temporarily suspend OR completely terminate the Agreement per its discretion on breach of the above

YOUR RESPONSIBILITY

When you apply to use our services, you will be provided with an Agent ID and will be required to select your password. The Agent ID and password are the means through which you access certain services (“Account”). You acknowledge and agree that it is your responsibility to safeguard the Agent ID and password from any unauthorized use. IN NO EVENT WILL ZAMZAM BE LIABLE FOR THE UNAUTHORIZED USE OR MISUSE OF YOUR AGENT ID OR PASSWORD.

Any advance amount paid by You will be non-interest bearing and should be utilized within 360 days from the date of payment. If such advance is not utilized within this period of 360 days, the unutilized portion shall be held in trust, by Us, for Your benefit, for a period of 2 years from the date of payment of such advance after which the same shall be deemed forfeited. It is Your responsibility to claim such amount from Us within such period of 2 years.

Customers are responsible for maintaining accurate account information at all times, including credit card and contact information. This information can be updated in your account settings.

TERMS AND CONDITIONS FOR PROVIDING THE SERVICES

Cancellations

For each service booked and confirmed, You will be provided with a cancellation or amendment deadline along with any cancellation charges that will apply if cancelled or amended after the Deadline.

To avoid cancellation or amendment penalties, such confirmed travel should be cancelled or amended prior to the date and time specified in the cancellation and amendment deadline. Bookings cancelled or amended after the cancellation and amendment deadline and before the check-in date will be automatically invoiced with the cancellation or amendment charges.

No Shows

No show by the guest at the accommodation establishment without prior warning shall be considered a cancellation. There shall be no refunds applicable in the case of no shows.

Rates and Currency

Unless otherwise specified all rates quoted are net and non-commissionable, inclusive of all taxes and service charges except any city taxes, resort fee or other charges directly payable at the hotel by the guests.You must pay the invoices in the same currency as they are raised. In case You are desirous of settling invoices in a different currency, we may allow so only at our discretion at an exchange rate determined by Us.

Booking Procedures for Hotels & Apartments

You must not use the online booking system for any bookings other than FIT bookings. Any booking containing 9 rooms or more either as a single or as a consolidated booking with the same check-in and check-out dates maybe considered by the Hotel as a Group booking, and is liable to be cancelled by the Hotel if found to be in violation of the booking procedure. For all Group bookings, please write to us at groups@zamzam.com

No Liability for Onward sales

Our contract for the sale of travel components is with You. A Guest purchasing travel services contracts with You and not Us. The Onward Sale of travel components is your responsibility. We do not accept any liability for Onward Sales to a guest nor do we accept liability for anything which may go wrong with a travel service. The classification of all accommodation is provided to us by the supplier of the accommodation. We are not responsible or liable for any errata or inaccurate information provided to us by the supplier including but not limited to images, descriptions, amenities/facilities, tariffs, reviews and any other information that the supplier uses to promote and market its properties.

We are not responsible or liable for any dispute between You and a guest arising from the Onward Sale of a travel service by You to a guest. If any claim is made against us following an Onward Sale by You, then You shall indemnify Us against all losses, fees, expenses and costs arising as a result of that claim.

Credit Card Chargeback

You may use your company credit card or guest’s credit card for bookings. A guest’s credit card must only be used to pay for bookings of the same Guest. You are solely responsible for ensuring that a genuine credit card is used for paying for bookings.

You take complete liability for any losses or damages arising out use of fake or stolen credit cards or from any chargeback.

Refunds

The refund shall be made to the original instrument used at the time of booking. In the event Zamzam is unable to immediately refund the amount, such amount shall lie as future available credit for the customer.

Declaration

You warrant that neither You nor any of your clients, stake holders or directors are on the list of Office of Foreign Assets Control (OFAC), Specially Designated Nationals (SDN) or Blocked Persons. You shall immediately advise us in writing if You or any of your shareholders or directors or clients are placed on the above lists.

PROHIBITED CONDUCT

Your use of the Service must be in compliance with the terms mentioned herein and the laws of your country at all times.

The following is a non-exclusive list of content, and prohibited behaviour:

  • Any content that contains or contains links to: nudity, pornography, adult content, materials with sex or foul language.
  • Any content that condones, promotes, contains, or links to hackers, or other piracy related information.
  • Content that has been promoted through the sending of Spam or mail fraud schemes, or pages that promote or condone the sending of Spam.
  • Content that is grossly offensive to the community, including blatant expressions for bigotry, prejudice, racism, hatred or excessive profanity, or to post any obscene, filthy, excessively violent, harassing, or otherwise objectionable material.
  • Content that infringes or violates any copyright, patent, trademark, service mark, trade name, trade secret, or other intellectual property right of any third party.
  • Content that promotes mail fraud, multi-level marketing (pyramid) schemes or other illegal or fraudulent activities.
  • Content that posts or discloses any personally identifying information or private information about any third parties without their express consent.
  • Reverse engineering, reverse compiling or otherwise deriving the underlying source code or structure or sequence of any Zamzam service, solution or technology

COPYRIGHT

The copyright in the contents of this website belongs to ZAMZAM E TRAVEL SERVICES DMCC. Accordingly, ZAMZAM E TRAVEL SERVICES DMCC reserves all rights. Copying of part or all the contents of this website without permission of ZAMZAM E TRAVEL SERVICES DMCC is prohibited except to the extent that such copying is necessary for the purposes of availing of the Services herein.

AVAILABILITY OF SERVICES

The products and services displayed on the Site may not be available for purchase in your particular country or locality. The reference to such products and services on the Site does not imply or warrant that these products or services will be available at any time in your particular geographical location. You should check with your local Zamzam authorized representative for the availability of specific products and services in your area.

LIMITATION OF LIABILITY

The Service is provided on an "as is" and "as available" basis and the use of the Service is at your own risk. We make no representations or warranties, either expressed or implied, with respect to the Service, or any service or information provided through the Service. We are not responsible for any damages, injury or economic loss arising from the use of the content or Service provided by zamzam.com

In no event will we be liable to you for any direct, indirect, incidental or consequential damages or economic loss arising out of the Service or in connection with your website or any other services or products provided to you.

Zamzam, its officers, directors, owners, agents and employees shall in no way be liable to You or anyone else for any loss or injury resulting from the use of the Service.

DISCLAIMER

THIS SITE AND ALL CONTENT IS PROVIDED "AS IS," "AS AVAILABLE," "WITH ALL FAULTS," AND WITHOUT WARRANTY OF ANY KIND. ZAMZAM.COM GIVES NO EXPRESS WARRANTIES AND DISCLAIMS: (A) ALL IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY; FITNESS FOR A PARTICULAR PURPOSE; OF THE SITE; LACK OF VIRUSES, WORMS, TROJAN HORSES, OR OTHER CODE THAT MANIFESTS CONTAMINATING OR DESTRUCTIVE PROPERTIES; ACCURACY, COMPLETENESS, RELIABILITY, TIMELINESS, CURRENCY, OR USEFULNESS OF ANY CONTENT ON THE SITE; AND (B) ANY DUTIES OF REASONABLE CARE, WORKMANLIKE EFFORT OR LACK OF NEGLIGENCE. THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IN CONNECTION WITH THE SITE AND CONTENT IS WITH YOU. IN ADDITION, ZAMZAM DISCLAIMS ANY WARRANTIES OF NON-INFRINGEMENT, TITLE, OR QUIET ENJOYMENT.

In no event shall Zamzam be held liable for any damages or economic loss, whatsoever, as a result of notifying any official of potentially illegal content on your website, or for providing copies of your data files to the appropriate authorities or cooperating with law enforcement efforts to locate persons who have posted content that is illegal or promotes illegal conduct.

INDEMNIFICATION

You agree to indemnify and hold Zamzam, its affiliates, sponsors, partners, directors, officers and employees harmless from and against, and to reimburse Zamzam with respect to, any and all losses, damages, liabilities, claims, judgments, settlements, fines, costs and expenses (including reasonable related expenses, legal fees, costs of investigation) arising out of or relating to your breach of these Terms or use by you or any third party of the Services.

FORCE MAJEURE

Neither Party shall be responsible or liable for or deemed in breach of these Terms because of any delay or failure in the performance of these Terms due to any event or circumstance the occurrence and the effect of which the party affected thereby is unable to prevent and avoid, including, without limitation acts of God; government regulations, curtailment of transportation facilities, strikes, lock-outs or other industrial actions or trade disputes of whatever nature (whether involving employees of a party or a third party), terrorist attacks, haze, sabotage, riots, civil disturbances, insurrections, national emergencies (whether in fact or law), blockades, acts of war, (declared or not), etc. (a "Force Majeure Event"). The non-performing party shall give the other party written notice describing the particulars of the Force Majeure Event as soon as possible.

VARIATIONS

In the event of any variations in the payment terms, the billing cycle along with the due date of payment as mentioned in the invoice shall be treated as the final payment terms between the Parties.

INDEPENDENT CONTRACTOR

Zamzam and You are independent contractors. There is no relationship by way of partnership, joint venture, employment or franchise between Zamzam and You. Neither Zamzam or You will have the power to bind the other or incur obligations on the other’s behalf without the prior written consent from the other.

DISPUTE RESOLUTION

If any dispute arises between You and Us during your use of the Service or thereafter, in connection with and arising from your use or attempt to use this Site and the Service, the dispute shall be referred to arbitration. Each Party shall mutually appoint a sole arbitrator. The place of arbitration shall be Kingdom of Saudi Arabia. The arbitration proceedings shall be in the Arabic language. The said arbitration proceedings shall conducted as per the procedures, rules and regulations mentioned in Kingdom of Saudi Arabia.

GOVERNING LAW

These terms and conditions are governed by and shall be construed in accordance with the laws of the Kingdom of Saudi Arabia and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated at Kingdom of Saudi Arabia.

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