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FAQ's

Do I need to be vaccined before going for Umrah?
Yes, vaccination is mandatory before coming for Umrah.
When is the best time (off-peak time) to go for Umrah?
“Off-season” times for Umrah will be the beginning of the Umrah season. So from the 1st of Muharram until about the middle of December. Exact dates vary each year.
Will I have a guide for Umrah?
Yes, you can have a guide for Umrah but you have to book it in advance.
What is Zamzam.com?
Zamzam.com, a joint venture with TBO.COM, the world’s leading travel distribution platform, is a MoHU Certified global online platform dedicated to curating & customizing various travel and hospitality services for Umrah pilgrims. Our services include flights, hotels, transfers, and ground services.
What all services can be offered once I complete the Umrah?

Zamzam.com can offer the following services beyond Umrah:

  • Religious Tour Packages (Makkah & Madinah)
  • Tourism Packages (Taif, Jeddah, Khyber, etc.).
  • Hotel Bookings across the KSA.
  • Domestic Airlines Bookings.
  • VIP Services for Elite Passengers.
Can I cancel the booking and get refund in case I am not able to travel because of COVID 19 or any other unforseen circumstances?
All the services will have the cancellation and refund policies, passengers should check everything before making the booking. In case of any unforeseen circumstances, we will do our best with the hotels to get you a refund but it will be subject to the hotel approval.
How long it will take to get my money back in case of refund?
Within 10 to 14 working days

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