Information for Travellers During COVID-19

Cookie Policy

“” (“Zamzam”, “we”, or “us”) is committed to protecting your privacy. This Cookie Policy explains

  • what types of cookies and similar technologies are placed on your device when you visit our website (the “Website), mobile applications and travel booking platform (the “Platform”) (together, the “Services”); and
  • how Zamzam uses these cookies and similar technologies.

Our Website Privacy Policy and Platform Privacy Policy can provide you with further details about how we use your personal information, although not all information captured through the use of cookies and similar technologies will identify you.

What are cookies?

Cookies are small text files that are sent to or accessed from your web browser or your device’s memory. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of the cookie (i.e., when it expires) and a randomly generated unique number or other identifier. A cookie also may contain information about your device, such as user settings, browsing history and activities conducted while using our Services. We may also use other similar tracking technologies such as widgets which allow you to redirect to our social media pages.

Who can drop cookies on my device?

First-party cookies

First-party cookies are placed on your device directly by Zamzam. For example, Zamzam uses first-party cookies to keep you logged in to our Platform, authenticate your device and adapt our Services to your browser’s language and culture preferences.

Third- Party Cookies

Third-party cookies are placed on your device by our partners and service providers. Zamzam does not use any third-party cookies.

How long does a cookie stay on my device?

The lifespan of the cookies we use depends on the category of cookies. There are session cookies and persistent cookies.

Session cookies

Session cookies only last until you close your browser. We use session cookies for a variety of reasons, including to learn more about your use of our Services during one single browser session and to help you to use our Services more efficiently.

Persistent cookies

Persistent cookies have a longer lifespan and aren’t automatically deleted when you close your browser. These types of cookies are primarily used to authenticate your device, save your preferred language, help you quickly sign-in to our Platform again and for analytical purposes.

How long does a cookie stay on my device?

Like most providers of online services, Zamzam uses cookies to provide, secure and improve our Services, including by remembering your preferences and recognising you when you visit our Platform. To fulfil these purposes, Zamzam may also link information from cookies with other personal information Zamzam holds about you. This means that in these cases we will know that the cookie information relates to you.

When you visit our Services, essential cookies will be set on your device. Other types of cookies (as listed below) will also be set on your device if you choose to accept them.

Essential Cookies

These cookies are strictly necessary to help support the structure of our internet sites & services. They perform functions like ensuring our pages load properly and allowing you to return to webpages you have previously visited.

The legal basis for the use of essential cookies is our legitimate interest (Article 6(1)(f) GDPR) and necessary for the performance of our service in accordance with Booking Terms and Conditions (Article 6(1)(b) GDPR)
Cookie name What do they do? Duration
login To keep a user logged in to the Platform. Expires with session
2FAVerified To mark a device as having been verified by two-factor authentication. 30 days
Save Cookie To flag a user’s acceptance of cookies on the Website. Expires with session
culture To save a user’s preferred language/culture. 30 days
ASP.NET_Session Id To maintain a user’s session and user login session. 10 hours
Active device To identify a user’s login from different devices of browsers. 30 days
Last Login - Cookie To indicate when the user last logged in to the Platform. 30 days
Invalid Attempt To indicate if a user has made too many failed login attempts. 1 hour
Analytics Cookies

These cookies are used for analytics purposes including to help us understand how our Services are used and to help us customise and improve the Services for our visitors. They help us to make the use of our services easier for you, and if necessary, to make improvements.

The legal basis for the use of Analytics Cookies is your consent (Article 6(1)(a) GDPR).

Google™ Maps API Cookies

Some features of our Platform and some Zamzam services rely on the use of Google™ Maps API Cookies. Such cookies will be stored on your device.

When browsing the Services and using the services relying on Google™ Maps API cookies, you consent to the storage, collection of such cookies on your device and to the access, usage and sharing by Google of the data collected thereby.

Google™ manages the information and your choices pertaining to Google™ Maps API Cookies via an interface separate from that supplied by your browser. For more information, please see

Google Analytics

We use Google Analytics, which is a Google service that uses cookies and other data collection technologies to collect information about your use of the Services and services in order to report website trends.

You can opt out of Google Analytics by visiting or by downloading the Google Analytics opt-out browser add-on at

How can you control cookies?

Tools within this Cookie Policy

You can set and modify your cookies preferences at any time, by using the Cookie Management Preference Tool available at the top of this Cookie Policy.

Browser and devices controls

Some web browsers provide settings that allow you to control or reject cookies or to alert you when a cookie is placed on your computer. The procedure for managing cookies is slightly different for each internet browser. You can check the specific steps in your particular browser help menu.

You also may be able to reset device identifiers by activating the appropriate setting on your mobile device. The procedure for managing device identifiers is slightly different for each device. You can check the specific steps in the help or settings menu of your particular device.

What happens if I disable all cookies?

The changes you make to your cookie preferences may make browsing our Services a less satisfying experience. In some cases, you may even find yourself unable to use all or part of our site.

Note that if you use browser or device controls and/or if you delete or clear cookies on your device after you have modified your cookie preferences, the next time you visit our Platform, our cookies banner will appear and you will need to select your preferences again. Please therefore ensure that your preferences contained in the Cookie Management Preference Tool are up to date.

How do I contact Zamzam?

If you have questions about this Cookie Policy or would like any further information, here’s how you can reach us email us at;

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